AVID Technical Resources has a strong relationship with a number of small and large law firms and a long history of successful placements. Many of the common positions we provide to such firms are Helpdesk and Desktop support engineers. We understand your vertical industry can be a very demanding environment. We also understand the time sensitive nature of your business and thus only provide top-notch IT contractors and full-time employees that share the same sense of urgency and passion for their job.
One particular Boston-based firm has repeatedly come to AVID because we have proven to identify the very best and brightest IT support resources in the area. We have provided numerous Help Desk and Desktop Support specialists that have the in-depth experience with troubleshooting very specific technology products and applications. Our IT contractors and full-time individuals work with callers and other help desk specialists to resolve normal and unusual information system problems; monitor types of incoming calls and common resolutions; participate in analysis of client identified issues or problems which may require changes to procedures, standards and systems; respond to telephone calls, e-mail and personnel requests for technical support; then track and monitor the technical issue to insure a timely resolution and follow-up.