One of the main differences between AVID Technical Resources and other IT recruiting companies is our approach to customer service. Our company believes in going above and beyond for both our IT consultants and client companies. We often meet candidates at the client site before their IT job interview to introduce them to the IT manager. Stopping by with coffee and bagels for our IT contractors is common practice. On the client side, we separate ourselves from the competition by providing a more personal approach with each hiring manager. Where most IT recruiting agencies like their IT staffing salespeople to stay in the office and conduct business via the phone and email for time and efficiency reasons, AVID sends their account managers on the road to meet with the IT managers face to face. Although more time consuming, and ultimately expensive, we believe this is the right way to do business. Face to face, build a relationship, get to know the hiring manager, their team and the company culture and environment first hand. In an age of technology and speed, this is becoming a rarity.
At AVID Technical Resources, we also believe in dedicating one IT staffing account manager to each client. This eliminates confusion, multiple contacts from the same IT recruiting firm, and most importantly, reduces the chance of any company with IT staffing needs falling through the cracks and missing out on our technical recruiting services.
From an internal perspective, each IT staffing salesperson covers a very specific, and manageable, geographical territory. He or she is responsible for every company within their respective territory and are tasked with getting to know each technical environment and the IT managers that make up the company. This ensures there is no “rat race” to each company and no unhealthy internal competition. In return, the IT staffing salespeople help one another out. The result: better customer service for our clients.
