Job Description

Avaya PBX Technician - Boston, MA

Location:

QuincyMassachusetts

Date Posted:

1/9/2019

Employment Type:

Permanent

Recruiter:

Chris Kurker

Recruiter Email:

chris.kurker@avidtr.com

Job ID:

JN -012019-12931

Job Description

Telecom Specialist

This person will be a key liaison for day to day operations and application support for all aspects of the Avaya Aura systems and associated software and hardware. This position will be based out of our Quincy office but will be required to travel to other sites to support the Telecom environment.

This includes integration support among the Avaya S8800 PBX and any other vendor escalations. Daily monitoring and maintaining telephony enterprise and assuring maximum system uptime, component patching, alarm resolution and Service Desk ticket resolution. This position will work very closely with the IVR Contact Center Managers, Agents and other IT staff to support the Telecom environment.
 
Additional responsibilities include but are not limited to:
  • Works with team members and business units to maintain an enterprise wide, converged voice strategy and unified dial plan
  • Ensures high availability of our critical contact centers infrastructure
  • Assists in maintaining high availability of critical voice services located in remote offices.
  • Willingness to travel to remote office locations for expansions, and other infrastructure changes and support.
  • Acts as a liaison for internal customers and third party vendors
  • Mentors and maintains a close working relationship with the other Tech Ops engineers within the team
  • Administers and manages hardware and software upgrades to our voice systems
  • Creation and maintenance of documentation and processes
  • Responsible for full telecom disaster recovery support
  • Work with Telecom Vendors to establish and manage relationships and services
 Qualifications:
  • 5+ years of experience and knowledge of Avaya systems S8800 Media Servers, G450 Gateways, Avaya Session Manager, AES (Application Enablement Services), Avaya Aura Communications Manager and adjuncts, Avaya Aura Messaging, VoIP implementation, Avaya One-X Mobile & EC500.
  • 5+ years of hands-on VoIP/SIP experience a must
  • 5+ years of experience in the design and troubleshooting of enterprise-class telephony and LAN/WAN environments
  • Technical experience and competency with the following: Data Networking; VoIP & Quality of Service H.323 & SIP endpoints; DHCP; VLAN.
  • Capable of managing special assigned projects
  • Excellent oral and written communication skills 
  • Good interpersonal and customer facing skills
  • Excellent problem solver with strong trouble shooting skills
  • Ability to work with minimal supervision 
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