Job Description

Analyst - Des Moines


Des MoinesIowa

Date Posted:


Employment Type:



Andrew Behr

Recruiter Email:

Job ID:

JN -012019-12932

Job Description

AVID Technical Resources is partnering with our client to find an Analyst for a contract opportunity in Des Moines, IA.

  • Handling life post-issue service related escalation requests
  • Performing outreach to life advisors on as needed basis
  • Partnering to resolve issues and respond to inquiries in a timely manner
  • Assisting with research and resolution of operational escalated requests
  • Following through to ensure requests are resolved and closed within appropriate timeframes
  • Providing feedback as needed on service issues and improvements
  • Helping to identify gaps in training or communication surrounding our products and processes
  • 1+ years of Financial Services experience
  • Strong life/annuity product and industry knowledge 
  • Strong organizational skills
  • Comfortable working under pressure and against tight deadlines
  • Excellent written and oral communication skills
  • Responsible, conscientious and self-motivated
  • Willingness to quickly learn product lines, procedures, and workflows
  • Strong level of adaptability work ethic and high level of personal integrity and accountability

About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.
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