Job Description

ServiceNow System Developer/Admin - Boston, MA



Date Posted:


Employment Type:



Christopher Stile

Recruiter Email:

Job ID:

JN -012019-12951

Job Description

ServiceNow System Developer/Admin


Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture. Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using Service-Now platform. 

Responsibilities Include

       Overall administration of the Service Now instance

       Partner with outsourced Service Now developer on complex administration/integrations

       Coordinating integrations with applications such as Active Directory, in house and COTS developed

       Hands-on design, development and deployment experience with the Service-now platform

       Prepare requirement specifications and design documents

       Establish and drive Service-Now configuration standards

       Facilitate the implementation and integration of all modules

       Facilitate and test all system upgrades and configuration changes

       Participate in design review with other team members

       Partner with outsourced ServiceNow developer on UIs, Workflows and notifications

       Ability to communicate effectively with internal team members

       Improve project delivery and provide recommendations for process improvement

       Ensure configuration consistency across development, test and production environments

       Effectively manage and prioritize implementation tasks effectively

       Excellent analytical and problem solving ability


       BS Degree in Computer Science or related field

       3+ years of IT experience

       3+ years in ServiceNow experience

       Extensive knowledge in Javascript, HTML, CSS, Jelly, XML, Webservices, Angular JS

       Advanced scripting knowledge in business rules, UI pages, UI actions, Workflows, ACLs, Script Includes, Notifications

       Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, Service Catalog and Service Portal

       Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, MID servers.

       Experience in Service Portal and building custom widgets using AngularJS

       Strong experience in building custom scoped applications in ServiceNow

       Experience in configuring and maintaining CMDB including Discovery, Asset Management is highly desired

       Excellent verbal/written communication, excellent attention to details, ability to multitask, effective time management skills

       Strong work ethic, self-motivated and well organized; able to work under pressure to tight deadlines

       Strong attention to detail and a commitment to quality

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