Job Description

Knowledge Management Analyst



Date Posted:


Employment Type:



Anna Wu

Recruiter Email:

Job ID:

JN -012019-12958

Job Description

Minimum Qualifications
  • Ability to assess technical content/information needs and be innovative in the design and delivery of appropriate solutions
  • Experience in leveraging information technology to deliver knowledge management and knowledge sharing strategies
  • Experience facilitating and coordinating the development of training materials, tools, and delivery methods according to needs and most effective practices.
  • Excellent organizational skills; ability to prioritize and manage multiple projects and tasks.
  • Strong customer service skills and the ability to interact effectively with diverse campus community.
  • Able to work both independently to complete tasks in a timely fashion and work collaboratively with staff across the campus
  • Deadline driven and results oriented.
Preferred Qualifications:
  • Experience working within a higher education environment
  • Knowledge, education or experience in disciplines such as training development, instructional design, library information science, or technical writing.
  • Experience working with knowledge content for IT Service Management tools, such as HP Service Manager, Remedy or Service Now.
  • Experience with Adobe Captivate
  • Experience working in a technical support environment, such as an IT Service or Help Desk.
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