Job Description

Deployment and Desktop Support Specialist, San Francisco, CA


San FranciscoCalifornia

Date Posted:


Employment Type:



Ina Martin

Recruiter Email:

Job ID:

JN -012020-13850

Job Description

  • Knowledge, Skills and Abilities Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment and/or equivalent experience/training.
  • Bachelor’s degree in Computer Science, Information Systems, or a similar degree. In lieu of degree, minimum of one years of additional relevant experience.
  • Demonstrated expert proficiency supporting MS Windows XP, Windows 7, Windows 10, Macintosh OS X, and MS Office.
  • Proficiency with troubleshooting MS Word, Excel, and Outlook.
  • Ability to act as a Desktop Hardware & Software consultant helping customers purchase the appropriate Hardware & Software for their needs.
  • Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments.
  • Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices – Windows, Macintosh, Android and iOS.
  • Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
  • Ability to follow Desktop Support process in an enterprise environment such as, Customer Onboarding, Desktop engineering tools and services, Financial management Policies and Service, Security processes & tools, and Customer Outreach & Tools.
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