Job Description

Service Desk Analyst - Los Angeles


UCLA Clinics (Traveling Site-to-Site)California

Date Posted:


Employment Type:



Delaney Fruin

Recruiter Email:

Job ID:

JN -012022-14845

Job Description

AVID Technical Resources is seeking a Service Desk Analyst to travel onsite and provide Tier II IT support to their Healthcare client in Los Angeles

Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, the Desktop Field Engineer will...
  • Provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties.
  • Provide Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..
  • Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for managed departments.
  • Responsible for ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized.
  • Ensure endpoints follow standard security guidelines and safeguards.
  • Communicate effectively, both verbally and written to clients and peers.
  • Effectively apply escalation process within the guidelines of the TSD SLA. May be required to participate in the weekly rotational after-hours on-call support.
1. 2+ years Exp providing Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..
2. Understanding of Microsoft Networking and Active Directory
3. Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above)
4. Knowledge of Microsoft Office products such has but not limted to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA)

  • Ability to work independently with minimal supervision as well as in a team environment
  • Ability to follow escalation procedure within IT Operations
  • Establish standards and procedures for best practices, enabling commitments to established SLA’s.
  • Ability to research and test new technologies and processes
  • Demonstrate ability to develop creative solutions to complex problems
  • Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery
  • Ability to prioritize, organize, and execute work assignments
  • Ability to communicate the status of various systems to management and support personnel
  • Ability to skillfully react to a fluid and constantly changing work environment.
  • Knowledge of desktop ticketing system (ServiceNow preferred)
  • Strong technical abilities with excellent communication and interpersonal   
About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here
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