Job Description Help Desk Analyst - New York City Location: New York City, New York Date Posted: 12/15/2022 Employment Type: Consulting Recruiter: Ian Hilby Recruiter Email: ian.hilby@avidtr.com Job ID: JN -012023-15383 Job Description AVID Technical Resources is seeking a Help Desk Analyst to provide technical support and quality customer service onsite for their client in New York City.DUTIES AND RESPONSIBILITIES Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareRespond to queries either in-person or over the phoneWrite training manuals, train computer usersMaintain daily performance of computer systemsRespond to email messages for customers seeking helpAsk questions to determine nature of problem; walk customer through problem-solving processInstall, modify, and repair computer hardware and software; clean up computersRun diagnostic programs to resolve problemsResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsInstall computer peripherals for usersFollow-up with customers to ensure issue has been resolvedGain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur CORE REQUIREMENTS 3+ years of experience in the field of IT Service Desk or user SupportExperience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essentialExperience with Desktop computer hardware, printers, and peripheralsExperience with Mobile Device Support (Windows, IOS, Android)Understanding of basic Networking protocolsExceptional oral and written communication skills About AVID Technical Resources:AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here. Contact one of our IT recruiters today: www.avidtr.com. Apply for this job