Job Description

Help Desk Analyst - New York City


New York CityNew York

Date Posted:


Employment Type:



Ian Hilby

Recruiter Email:

Job ID:

JN -012023-15383

Job Description

AVID Technical Resources is seeking a Help Desk Analyst to provide technical support and quality customer service onsite for their client in New York City.

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in-person or over the phone
  • Write training manuals, train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem; walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software; clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow-up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur

  1. 3+ years of experience in the field of IT Service Desk or user Support
  2. Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
  3. Experience with Desktop computer hardware, printers, and peripherals
  4. Experience with Mobile Device Support (Windows, IOS, Android)
  5. Understanding of basic Networking protocols
  6. Exceptional oral and written communication skills

About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here
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