Job Description

Desktop Support - Boston



Date Posted:


Employment Type:



Christopher Stile

Recruiter Email:

Job ID:

JN -022020-13863

Job Description

General Duties:
  • Deliver imaged units to the designated site location;
  • Set up of imaged units, monitors, and peripherals onsite;
  • Ensuring operation of newly installed units;
  • Serial number scan of assets installed; and
  • Provision of serial number scan and verification of assets to site lead or other appropriate site personnel as directed;
  • Required imaging technology skills working with SCCM packages and collections;
  • Join domain;
  • Restore user data (desktop, my documents, favorites, startup, NK2, Dictionary, PST, ipconfig, shares);
  • Install / configure additional software to base image (as needed);
  • Update users default print location;
  • Wipe old PC’s onsite and complete sanitation form before removal from site; and
  • Scan serial numbers of assets being removed form site and notify Asset Management of removal.
  • Responsible for the escalation through appropriate channels of all systems related issues/problems.
  • Responsible for the timely and accurate installation of software through the automated process and remediation of all failures.
  • Required to travel throughout the state to various sites as needed or requested
  • Responsible for performing related duties as required.
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
  • Knowledge of hardware / Microsoft operating systems through current version
  • Experience supporting MS Office Suite
  • Experience working with Active directory
  • Knowledge of and experience with the Local Area Networks (physical and logical).
  • Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals).
  • Knowledge of IT industry standards.
  • Knowledge of the principles, practices and techniques of professional writing and communication methods.
  • Ability to follow oral and written instructions.
  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
  • Knowledge and experience with basic security measures and requirements
  • Valid driver’s license and access to a vehicle
  • Ability to lift-up to 35lbs & push 65Lbs
  • Must conduct themselves in a professional manner
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