Job Description

Program and Change Management Lead


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -022022-14899

Job Description

Summary/ Responsibilities:

The Program & Change Management Lead will be responsible for leading large transformational efforts across the enterprise with a focus on driving strategic outcomes and implementing sustainable change. This role requires an out- of- the- box thinker able to operate effectively at all levels of the organization and excited to create tangible value for the company.

Responsibilities Include:
  • Establish a strong program/project structure that has clear ownership and accountabilities; expedites design making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments
  • Orchestrate effective execution to deliver in alignment with either iterative/agile or sequential/waterfall methodologies
  • Manage resource capacity across the program to ensure all resources are utilized efficiently and effectively; work with team(s) to address skill gaps and cross-training; align and realign resources across the program based on identified needs and gaps; drive discussions with PPMs and people managers to secure additional / replacement resources as needed
  • Build strong relationships and act as a strategic advisor for project sponsors and PPM; lead conversations to define, clarify and control project scope, objectives and resolve conflicts
  • Build and own a strong program plan that drives alignment, provides transparency, and enables coordinated execution across all components within the program
  • Continuously communicate the program status and serve as key point of contact for progress, changes, risks, issues, and escalation across the program
  • Facilitate, coordinate, and arbitrate cross-functional dependencies and issues across the program, and across key stakeholders, including Senior Management
  • Lead, support, coach, inspire and motivate project team and provide direction by prioritizing focus areas, defining deliverables, and ensuring measurable results
  • Manage contracts, interdependencies, and deliverables with external vendors and suppliers
  • Proactively anticipate, identify, track and resolve project risks and issues; ensure program and leadership is aware of status and impediments
  • Establish program financial framework and management plan
  • Estimate, monitor and control program costs; proactively work with Project Managers, PPM and leadership to address financial risks/issues across the program
  • Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for a program or project
  • Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning
  • Ensure project and change management best practices are leveraged for execution and standards are utilized throughout the execution lifecycle; ensure consistent artifacts are delivered across all components
  • Continually measure the success of our change adoption efforts and project execution
  • Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcomes
Qualifications/ Experience:
  • 10+ years of experience in program management, project management, and change management roles with successful track record of leading large-scale programs over multi-year time frames
  • Bachelor’s degree: MS or MBA a strong plus
  • Program management qualifications (e.g., PMP certification)
  • Change Management qualifications (e.g., ADKAR certification)
  • Experience operating within a structured PMO environment and building out new approaches, artifacts, and strategies to improve program implementation
  • Experience with driving large enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent
  • Experience working with global teams
  • Knowledge of standard documentation tools (e.g., Excel, PowerPoint) and able to learn and adapt effectively to new operational tools
  • Strong communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization – Executives to front line employees
  • Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
  • Strong networking and influencing skills, especially in terms of navigating client's organization to coordinate across a large and varied set of stakeholders
  • Ability to quickly develop understanding of new operating model concepts and drive change
  • Strong attention to detail – systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
  • Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders’ perspectives; not deterred by executive opposition.
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