Job Description

Helpdesk / Desktop Support - Boston, MA

Location:

BostonMassachusetts

Date Posted:

3/5/2019

Employment Type:

Permanent

Recruiter:

Chris Kurker

Recruiter Email:

chris.kurker@avidtr.com

Job ID:

JN -032019-13123

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Deploys new computers, printers and peripherals
• Computer setup for new hires, moves, and changes (file migration, user preferences, etc.)
• Collaborate on the creation and testing of computers
• Provide "fixes" and modifications of installed software
• Maintain network printers
• Maintain Physical Security of computers


System Responsibilities:
• Maintains and provides "fixes" and updates to Point of Sale (POS) devices
• Assist Sr. Application Support 
• Provide support for Approved  Enterprise and Desktop Application
• Add content to social networks: Facebook, Twitter, etc
• Update web site with content 

Onboarding & Training Responsibilities:
• Onboard employee technology and coordinate necessary user access
• Provide basic deskside support and training for Microsoft Office and O365


MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:
Technology skills:
• Advanced (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting
• Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops
• Experience installing and troubleshooting software and hardware
• Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
• Experience delivering tier 2-3 desktop support to end users in Windows environment
• Demonstrated success as Tier 3 escalation resource 
• Familiarity with Microsoft Office applications


Other Skills/Requirements of the Job:
• 2+ years related experience
• Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly 
• Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader
• Ability to follow up on assignments from Client Services Manager and complete tasks in a timely manner
• Accept and understand the privacy and confidential information policies.
Apply for this job