Job Description

Help Desk Consultant

Location:

San FranciscoCalifornia

Date Posted:

3/13/2019

Employment Type:

Consulting

Recruiter:

Tien Van

Recruiter Email:

tien.van@avidtr.com

Job ID:

JN -032019-13152

Job Description

Knowledge, Skills and Abilities

Req / Pref
Demonstrated expert proficiency supporting MS Windows XP, Windows 7, Windows 10,Macintosh OS X, and MS Office. Proficiency with troubleshooting MS Word, Excel, andOutlook. 
REQ
Ability to act as a Desktop Hardware & Software consultant helping customers purchasethe appropriate Hardware & Software for their needs.REQ
Ability to troubleshoot and support network connections for workstations and printers, VPN,and wireless environments.REQ
Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices – Windows, Macintosh, Android and iOS.REQ
Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Ability to follow Desktop Support process in an enterpriseenvironment such as, Customer Onboarding, Desktop engineering tools and services,Financial management Policies and Service, Security processes & tools, and CustomerOutreach & Tools.REQ
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. High degree of collaboration skills and the ability to workwell in small teams and cross functionally. Knowledge of Collaboration tools & Service.REQ
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.REQ
Advanced skill at creating technical documentation for complex processes and applications.REQ
Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Ability to develop and deliver advanced desk-side training, basic desk-side training,basic group training.REQ
General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.REQ
Demonstrates problem-solving skills.REQ
Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.REQ
Effective skills at technical and administrative work direction, and proficiency in project management basics.REQ
Excellent customer service skills.REQ
Demonstrated judgment to delegate / escalate issues appropriately. High degree of self-motivation and flexibility. Must be exceptionally resourceful, detail-oriented, and haveoutstanding organization skills. Ability to Maintain task scheduling and prioritization, to meetthe deadlines of ITFS staff and customers.REQ
Understanding of IT Service Management, incident and request management with-in anEnterprise environmentREQ
Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities.REQ
Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment and/or equivalent experience/trainingREQ

 

Education, Licenses and Certifications:

List Education, Licenses and Certifications a candidate must possess or meet to be considered for the position. You may also select any of these attributes as being preferred.These will be included in the job posting/advertisement and will be used to screen applicants.

 

EducationReq / Pref
EducationReq / Pref
Bachelor's degree in related area and / or equivalent experience / trainingREQ

 

LicensesReq / Pref
LicensesReq / Pref
Valid State of California Driver’s license is preferred, since auto travel to other sites may be requiredPREF

 

CertificationsReq / Pref
CertificationsReq / Pref
Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.)PREF
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