Job Description

Engineer II

Location:

Foxborough MAMassachusetts

Date Posted:

3/19/2020

Employment Type:

Permanent

Recruiter:

Christopher Stile

Recruiter Email:

christopher.stile@avidtr.com

Job ID:

JN -032020-13962

Job Description

Engineer Job Description
Engineer (II)
Department: Service and Support
Reports to: Team Lead (either Implementation or Engineer)
General Summary:
Engineer II’s are demonstrating competence in all the most common and popular
networking technologies. In addition to strong technical aptitude backed by at least 4 years
of relevant experience, this person is capable of delivering solutions when the lower tier
technical resources could not. This person should be prompt and/or know the importance
of communicating ETA's to clients. The primary responsibility of this role is to solve
problems in environments rich in Microsoft Server, Exchange, SQL, IIS, networking, VPNs,
firewalls, backups, Linux, UNIX and more. The more truly capable the engineer is in all
these areas, the higher the utility value.
Position Responsibilities:
  • Active Directory
  •  User Accounts including creating new users, PW resets, manage accounts
  • [Proficient]
  •  General Troubleshooting including Event Log review, etc [Subject Matter
  • Expert]
  •  Installation & Configuration of Active Directory [Working Knowledge]
  • Active Directory Management (Federation, Trusts, Etc) [Working Knowledge]
Group Policy
  • Ability to read & understand GPO's [Subject Matter Expert]
  • Ability to edit & apply existing GPO's [Proficient]
  • Troubleshoot GPO's (RSOP, etc) [Proficient]
  • Configure & apply new GPO's [Proficient]
  • Workstation Hardware & Desktop Operating Systems
  • Troubleshooting & configuration of existing OS [Subject Matter Expert]
  • Ability to install OS on new hardware [Subject Matter Expert]
  • Install, configure & test workstation hardware [Subject Matter Expert]
  • Ability to install & troubleshoot Office Suite [Subject Matter Expert]
  • Customization of MS Office Suite per Client preferences [Subject Matter
  • Expert]
  • Configuration of standard POP, SMTP, Exchange, O365 Clients 
  • Ability to utilize PowerShell for Management 
  • Enterprise Email Systems (Exchange & Office365)
  • Adding/removing users, aliases, groups, forwards, etc.
  • Creating permissions, troubleshooting permissions [Subject Matter Expert]
  • Troubleshooting & configuration of existing installation [Proficient]
  • Ability to deploy new installation & manage migration [Proficient]
  • Ability to utilize PowerShell for Management [Proficient]
  • Server Hardware & Server Operating Systems [Working Knowledge]
  • Troubleshooting & configuration of existing OS [Proficient]
  • Ability to install OS on new hardware [Proficient]
  • Install, configure & test server hardware Proficient]
  • Ability to configure new & manage existing server roles [Proficient]
  • NTFS Permissions & Shares - ability to manage existing [Proficient]
  • NTFS Permissions & Shares - configure new instances, advanced
  • troubleshooting [Proficient]
  • Ability to utilize PowerShell for Management [Proficient]
Datacenter Technologies
  • MS SQL Server - Basic Administration specifically Backups, Management
  • Plans, Logs [Subject Matter Expert]
  • MS SQL Server - Ability to install new instance, configure existing instance
  • [Proficient]
  • MS Exchange Clustering - Configure new, manage existing [Working
  • Knowledge]
  • SAN Architecture - Basic Understanding (Who, what , why?) [Proficient]
  • SAN Architecture - Installation & Configuration [Working Knowledge]
  • Citrix/Terminal Server - Troubleshoot & Manage Existing [Proficient]
  • Citrix/Terminal Server - Create new instance / install new [Proficient]
Enterprise Backup Technologies (ShadowProtect)
  • Check Backup Jobs on a daily basis [Subject Matter Expert]
  • Manage existing Backup Jobs [Proficient]
  • Create new Backup Jobs locally to NAS [Proficient]
  • ImageManager (Understanding, ability to configure & troubleshoot)[Proficient]
  • Replication Jobs (Understanding, ability to configure & troubleshoot)[Proficient]
  Firewalls (SonicWALL & WatchGuard)
  • Basic Understanding of Firewall Technologies [Subject Matter Expert]
  • Troubleshooting existing installations (Logs, WAN settings, etc) [Subject Matter Expert]
  • Ability to configure new installation on new appliance [Proficient]
  • Security Services (IPS, Content-Filtering, Gateway AV, etc) [Proficient]
  • High-Availability & Load Balancing Technologies [Proficient]
Networking
  • Wireless - Basic Understanding, ability to manage existing [Subject Matter Expert]
  • Wireless - Troubleshooting & configuration of existing [Subject Matter Expert]
  • Wireless - Ability to configure and install new installation [Proficient]
  • WAN Technologies - types/how they are used/basic troubleshooting [Proficient]
  • WAN Technologies - Advanced troubleshooting [Proficient]
  • TCP/IP subnetting, vLAN technologies [Proficient]
  • TCP/IP Layer 3 Routing, and L3 Routing Appliances [Working Knowledge]
  • Basic Network Services - DNS & DHCP, troubleshooting and configuration [Subject Matter Expert]
  • Switches - basic understanding and troubleshooting [Proficient]
  • Switches - ability to configure and install new installations [Proficient]
  • VPN - Ability to troubleshoot existing [Proficient]
  • VPN - Configure new tunnels, advanced troubleshooting [Proficient]
Third-Party LOB Applications & Vendor Management
  • Ability to escalate tickets/issues to Vendor [Subject Matter Expert]
  • Ability to apply & manage 3rd-party LOB updates/patches [Subject Matter Expert]
Virtualization
  • Read-Only Management (log in, review logs, review resources, identify status) [Proficient]
  • Write Management (add resources/users, reboot hosts, configure services) [Proficient]
  • Create new virtual machines [Proficient]
  • Install & configure new Hypervisor Installations [Proficient]
  • Manage snapshots & other Hypervisor Level features (HA/Failover, etc) [Working Knowledge]
Web Technologies
  • Domain Names and related Nameservers, DNS entries (A, CNAME, MX) [Subject Matter Expert]
  • CMS - WordPress/Joomla Management & Backups [Proficient]
Security
  • Incident Response (Breach, Ransomware, etc) [Proficient]
  • Create & Administer Security Programs (WISP, Incident Response Plans) [Working Knowledge]
  • Create & Administer Disaster Recovery Plans for Clients [Working Knowledge]
VOIP Technologies (Specifically 3CX)
  •  Troubleshoot phones, & configure new phones [Subject Matter Expert]
  •  Troubleshoot existing installations of 3CX systems [Proficient]
  •  Install and configure new installations of 3CX systems [Proficient]
Other Considerations
  •  DAILY time entry accounting for at least 8 hours in the form of Resolution Notes in Service Tickets
  • Monthly billing should be at least 75% or more of a typical month of about 170 hours available
  • Regular and timely completion of Minimum Documentation Standards for each client
  • This role will perform both in-house (remote) as well as onsite support
  • On-going self-training to preserve professional viability is a must
  • Execution and conclusion of projects/tickets on-time and/or successful
  • management of client expectations when targets cannot be met
  • Good communication with Account Managers and Team Leader with regards
  • to events and changes transpiring at client sites
  • Ability to communicate with the client at all levels from IT personnel to CxO’s
  • and to understand business issues in the context of IT issues
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals
Credentials and Experience:
  • Engineer with a minimum of 4 years’ experience
  • Minimum 3 years’ experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
  • Minimum 3 years’ experience - Switching/VLAN/Routing/Firewall Support
  • Minimum 3 years’ experience - Mobile Messaging Technologies (Blackberry Enterprise ActiveSync) Support
  • Minimum 3 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Minimum 3 years’ experience - Data Backup and Recovery Support, Corporate
  • Antivirus Support, VPN Connectivity Support
  • Have at least two of the following certifications: MCSA/MCITP/MCSE,
  • CCNA/CCDA/CCVP/CCIE, VCP, VCA, Project+, Network+, Watchguard

Pay: Base + Bonus in Engineer Incentive Plan at 15%

Promotion:
  • Billing at a rate which exceeds the percentage of utilization assigned by the Services Supervisor or Management
  • Strong positive client feedback at the individual level
  • Considered to be a subject matter expert in at least three areas
  • Takes strong initiatives towards expanding personal development both inside and outside work. Has a well defined personal development plan, and consistently reviews performance.
  •  Consistently identifies opportunities at clients which help improve the client’s
  • infrastructure as well as the company’s ability to support that client effectively
  • Actively performs mentoring to other engineers/techs
  • Able to drive business across different business units
  • Proven success at building relationships with Clients
  • Actively recruits other high-quality engineers
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