Job Description

Program and Change Management Lead


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -032023-15501

Job Description

Responsibilities Include:
  • Responsible for leading large-scale, complex and highly matrixed project team that spans multiple levels and departments across the enterprise, including global and regional team members
  • Ensure that projects are on track and that project resources are utilized efficiently and effectively. Continuously communicate the project status and ensure alignment with interdependent processes.
  • Able to manage ambiguity and dynamic/shifting priorities.
  • Build and own a strong program/project plan to align the team and organization on the timeline, milestones,
    key deliverables and associated owners; ensure transparency of progress to resolve issues as they arise
  • Ensure best practices are leveraged for execution including deliverables and artifacts across all programs in portfolio and establish project and change best practices and standards with a newly formed ESG team.
  • Build strong relationships with program sponsors, senior stakeholders and PPM and act as a trusted advisor
  • Facilitate, coordinate, and arbitrate cross-functional dependencies and issue resolution across key
    stakeholders, including Senior Management
  • Provide coaching and direction to the project team by prioritizing focus areas, defining deliverables and ensuring measurable results. Drive day to day delivery of team priorities, while also maintaining a big-picture strategic perspective.
  • Interact effectively with all levels of the organization; develop strong working relationships with key stakeholders.
  • Build and own a change management strategy and plan that incorporates artifacts from the ADKAR playbook and drives appropriate adoption
Qualifications/ Experience:
  • 10+ years of experience in program management, project management, and change management roles with successful track record of leading large-scale programs over multi-year time frames
  • Bachelor’s degree. MS or MBA a strong plus
  • Program management qualifications (e.g., PMP certification)
  • Change Management qualifications (e.g., ADKAR certification)
  • Experience operating within a structured PMO environment and building out new approaches, artifacts, and strategies to improve program implementation
  • Experience with driving large enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent
  • Experience with regulatory or environmental projects
  • Experience working with global teams
  • Knowledge of standard documentation tools (e.g., Excel, PowerPoint) and able to learn and adapt effectively to new operational tools
  • Strong communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization – Executives to front line employees
  • Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
  • Strong networking and influencing skills, especially in terms of navigating client organization to coordinate across a large and varied set of stakeholders
  • Ability to quickly develop understanding of new operating model concepts and drive change
  • Strong attention to detail – systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
  • Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders’ perspectives; not deterred by executive opposition.
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