Job Description

Help Desk Analyst - Piscataway, NJ


PiscatawayNew Jersey

Date Posted:


Employment Type:



Brandi Newberry

Recruiter Email:

Job ID:

JN -042019-13242

Job Description

AVID Technical Resources is partnering with our client to find a Help Desk Analyst for a contract opportunity in Piscataway, NJ. 
Responsibilities Include:
  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Responding to queries in-person or over the phone
  • Writing training manuals and training computer users
  • Maintaining the daily performance of computer systems
  • Responding to email messages for customers seeking help
  • Installing, modifying, and repairing computer hardware and software
  • Cleaning up computers, running diagnostic programs to resolve problems, resolving technical problems
  • Installing computer peripherals for users
  • Following up with customers to ensure issue has been resolved
  • Gaining feedback from customers about computer usage and running reports to determine malfunctions that continue to occur.
Required Experience:
  • 2+ years of experience working as a Help Desk Analyst
  • Excellent customer service skills
  • Solid verbal and written communication skills
  • Certifications such as A+, ITIL, MCSA, and MCSE are desired

About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.
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