Job Description

Academic AV Specialist

Location:

BostonMassachusetts

Date Posted:

4/4/2022

Employment Type:

Consulting

Recruiter:

Clayton Minnich

Recruiter Email:

clayton.minnich@avidtr.com

Job ID:

JN -042022-14998

Job Description

Summary

The Division of Information Technology Services is currently seeking a talented individual to fill the role of Academic AV Specialist.  As part of the Customer Experience team, this role will be essential in delivering a stable, innovative classroom experience for everyone who is in-person, or virtual.
The Academic AV Specialist is a critical, customer-facing role in responsible for ensuring classroom technology is fully functional with minimal to no downtime. This role will collaborate with Central ITS and other on-ground resources. This role operates under limited supervision. The AV Specialist acts as an escalation point for Instructional Assistants (who are responsible for ensuring classes start/complete without issue) for all classroom AV issues on the Boston campus. The specialist role will support and troubleshoot classroom and event AV equipment including projectors, microphones, PCs, tablets such as iPads/Surface Gos, cameras, and video conferencing. There will also be some level of LMS and Lecture-Capture services involved.
To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
Multiple shifts available, including weekends.

Qualifications

  • 2-4 years of relevant experience
  • Ability to provide support both in person and virtually via email, phone, or chat
  • Provide technical support and training to maintain, troubleshoot, and problem-solve AV hardware and software related requests, issues, and projects
  • Experience in supporting video conferencing equipment and software including microphones, PTZ cameras, PCs and tablets such as iPads/Surface Gos. Software such as Zoom, Panopto, and Microsoft Teams
  • Experience supporting both Windows and MacOS
  • Provides short term solutions for classrooms with equipment issues to reduce down-time
  • Ability to successfully manage competing support needs with the ability to prioritize them as needed
  • Ability to work independently and see ticket resolution through from start to finish
  • Interest and ability to assess and improve work processes
  • Can easily present technical concepts to customers in non-technical language
  • Ability and desire to capture and maintain accurate technical documentation and knowledge management content; experience with Microsoft SharePoint and/or web content management
  • Background in higher-education and/or large corporate environments preferred
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