Job Description

Customer Service Specialist

Location:

Palo AltoCalifornia

Date Posted:

5/31/2019

Employment Type:

Consulting

Recruiter:

Anna Wu

Recruiter Email:

anna.wu@avidtr.com

Job ID:

JN -052019-13380

Job Description

Minimum Requirements
  • 2-3 years of customer service experience. 
  • Combination of education and experience that demonstrates the skills necessary to provide friendly customer service and work in a professional manner at all times.
  • Commitment to excellent customer service practices.
  • Strong communication skills, both verbal and written.
  • Must learn policies and procedures and use information to make decisions on a routine basis.
  • Strong administrative and organizational skills; detail-oriented.
  • Work independently with minimal supervision and as part of a team.
  • Proven ability to function effectively and multi-task in a fast-paced, high-pressure environment, with frequent interruptions.
  • Ability to perform detailed and repetitive work accurately and expeditiously.
  • Capacity to make decisions on routine issues and prioritize workload.
  • Flexibility to adjust work schedule as needed and willingness to work overtime during peak periods.
  • Excellent interpersonal skills required for effective interaction with a wide array of customers.
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