Job Description

Support Analyst


West Des MoinesIowa

Date Posted:


Employment Type:



Joe Wimp

Recruiter Email:

Job ID:

JN -052021-14510

Job Description

AVID Technical Resources is partnering with our client to find a Support Analyst for a Permanent opportunity in West Des Moines, IA. 

Support Analyst


West Des Moines, IA, US

Requisition ID: 1078


The Support Analyst (SA) participates in the design and testing of IT systems and processes to support performance marketing programs. The Support Analyst works collaboratively with the project team in providing timely, accurate and high quality systems during program development. The Support Analyst performs the operation of performance marketing programs by processing client data, troubleshooting issues and researching program requests for both internal and external customers.


  • Bachelor's degree in Management Information Systems, Computer Science or related major.
  • Minimum one year experience in a service industry in a customer service, information system or data analysis role.
  • Minimum one year experience of demonstrated knowledge in client server and web-based business applications.
  • Ability to read and comprehend business requirements and technical documents.
  • Ability to use data analysis techniques to conduct system research and system testing.
  •  Ability to work with minimal supervision and guidance.
  • Excellent verbal, written and interpersonal skills with the ability to work in a team environment.
  • Excellent organizational and time management skills.
  • Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and/or meet deadlines.

About AVID Technical Resources:


AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.

Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.


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