Job Description

Customer Support Engineer - Draper, UT



Date Posted:


Employment Type:



John Kang

Recruiter Email:

Job ID:

JN -052021-14548

Job Description

AVID Technical Resources is seeking a Customer Support Engineer for our client's security product in the Salt Lake City area.

Required Skills
  • Must have experience diagnosing and solving software, hardware, and networking issues
  • Excellent written and oral communication
  • Experience working with external customers
  • Network tools such as Wireshark, TCPdump, and Sniffers
  • Expert knowledge of TCP/IP, HTTP, and SSL at the packet/protocol level
  • Protocol knowledge: FTP, DNS, SMTP, ICAP, CIFS, MAPI, authentication protocols (LDAP, RADIUS, NTLM, Kerberos)
  • Additional experience with PKI, Certificate Management Systems, Cryptography, streaming protocols or instant messaging is a bonus!

About AVID Technical Resources:

AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.

Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here

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