Job Description

Configuration Analyst

Location:

JohnstonRhode Island

Date Posted:

5/3/2023

Employment Type:

Consulting

Recruiter:

Clayton Minnich

Recruiter Email:

clayton.minnich@avidtr.com

Job ID:

JN -052023-15572

Job Description

Job Summary:
Assists with configuring and supporting packaged software applications. Assists with operational activities such as monitoring ticket queues and responding to incident tickets received from the service desk as well as processing change requests.

Essential Functions & Responsibilities
  • With guidance, supports team efforts to configure and maintain packaged software applications focusing on narrow areas of the application.
  • Maintenance may include support of end users in specific business areas or processing, reconciliation and reporting within a defined area of the system.
  • Maintains accounts and access settings for assigned areas of packaged software.
  • Follows defined policies and procedures to set up new accounts, remove accounts or adjust access to support business processes and maintain appropriate system structure and security.
  • Maintains clear concise and accurate documentation for processes, reports and configurations. Ensure documentation is kept up to date and in the proper shared, accessible location.
  • Can communicate and work as a team both within information services and across other groups in support of goals and objectives.
  • Can communicate and work as a team both within information services and across other groups in support of goals and objectives.
  • Executes pre-established reports using a variety of applications to assist the team or business area.
Education Minimum Education:
Required to Perform Essential Job Functions Specific Degree, if required (ex - Engineering, Juris Doctorate, etc)
Bachelor’s Degree with technology classes preferred or equivalent work experience or training.
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