Job Description

Help Desk Consultant, Metro San Francisco, CA



Date Posted:


Employment Type:



Anna Wu

Recruiter Email:

Job ID:

JN -062019-13443

Job Description

Minimum Requirements
  • 1+ years of experience in IT support
  • Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment 
  • Demonstrated proficiency in supporting mobile devices such as iPhones and Androids 
  • Broad knowledge of enterprise systems and how they related to one another 
  • Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management 
  • Experience working in an academic health care, healthcare, or university environment  
  • Experience working in a Service Desk, Help Desk, or Call Center environment 
  • Demonstrates problem-solving skills 
  • Excellent communication skills in both verbal and written

Minimum 1 year of Epic support experience
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