Job Description

Help Desk Analyst - Des Moines, IA


Des MoinesIowa

Date Posted:


Employment Type:



Joe Wimp

Recruiter Email:

Job ID:

JN -062020-14058

Job Description

AVID Technical Resources is partnering with our client to find a Help Desk Analyst for a contract opportunity in Des Moines, IA. 

The candidate will be the first point of contact to provide troubleshooting assistance and answer general questions. This position will also entail some administrative duties, such as processing and sending mail, entering license applications into the database, and processing payment transactions.



·        3+ years of Help Desk experience

·        Experience using database management software with the ability to troubleshoot technical issues related to database management software and web-based services

·        Experience entering and validating large volumes of data into an existing application

·        Customer Service focused with the ability to remain calm in a demanding environment 

·        Experience with call tracking procedures

·        Experience working independently in a data entry role with minimal supervision

·        Skilled in basic Microsoft Office Products, various internet browsers, and Windows 10 software

·        Basic administrative skills, such as working with mail, data entry, and working with money transactions

·        Ability to work efficiently under pressure and meet deadlines

About AVID Technical Resources:

AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.

Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.


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