Job Description

Sr. Desktop Engineer



Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -082022-15172

Job Description

What You'll Do:

  • Design, develop, and maintain Microsoft Windows client architecture through a strong understanding of industry best practices.

  • Test and certify new applications and application changes to confirm that they meet the firm’s technology standards and do not conflict with existing applications or services.

  • Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image.

  • Ensure successful testing, implementation, and transition of solutions to production.

  • Scope and design detailed technology solutions to specific business needs.

  • Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates.

  • Responsible for automating the deployment of applications, patches, hot-fixes and security updates.

  • Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues.

  • Effectively manage software  life-cycles, providing input into budget preparation.

  • Responsible for maintenance and development of Group Policies (GPO).

  • Responsible for the definition, development, maintenance, support and documentation of the Windows client image.

  • Develop technical standards related to the secure, reliable implementation of new technologies within the Windows client environment.

  • Develop and document firm standards for desktop and related technologies in collaboration with the leadership team.

  • Manage changes to the production desktop environment.

  • Resolve escalated incidents using problem management skills.

  • Manage cross-functional team projects to implement new or updated technology.

  • Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

  • Manage and update the physical and virtual (VDI) desktop environments and related images.

  • Management and troubleshooting the Horizon View VDI infrastructure (Horizon View, vSphere, vRealize Operations, etc) and related desktops

  • Performs maintenance in accordance with Information Technology change management policies

  • Provide User Support and other IT staff with documentation and hands-on demonstrations of troubleshooting and integration methods.

Who You Are:

  • BA/BS or equivalent work experience.

  • 5-7+ years of experience in relevant technology and business skills as detailed above.

  • Knowledge of Microsoft Windows desktop Operating Systems.

  • Maintenance and development of Group Policies (GPO) and Active Directory.

  • Developing or updating Microsoft Windows PowerShell, VB (Visual Basic) script, or other scripting languages.

  • Packaging applications and application updates using Flexera AdminStudio or other related technologies.

  • Deploying software using enterprise deployment technologies such as Microsoft Endpoint Configuration Manager (MECM, formerly SCCM)

  • A thorough understanding of how applications install on Microsoft Windows platforms

  • VDI technologies such as VMware Horizon.

  • Working knowledge of VMware vCenter.

  • Image creation process using MECM

  • In depth knowledge of Microsoft Windows Client security configurations and best practices.

Additional knowledge in one or more of the following technology areas:

  • Updating applications in Citrix XenApp.

  • Client Security and encryption solutions such as Microsoft Bitlocker.

  • Working knowledge of Anti-Virus technologies.

  • Network communication protocols (TCP/IP, HTTP, SSL/TLS).

  • A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, system users and others throughout the firm.

  • Ability to resolve problems independently in accordance with defined policies and procedures.

  • Knowledge of ITIL Service Management principles.

  • Ability to multi-task effectively and manage competing priorities.

  • Effectively manage projects on-time and in budget, including writing the project charter.

  • Ability to develop and document standard operating procedures.

  • Experience working in a law firm or other professional services environment.

  • Requires rotating on-call for after-hours support and escalations. 

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