Job Description

What You'll Do:

• Design, develop, and maintain Microsoft Windows client architecture through a strong understanding of industry best practices.

• Test and certify new applications and application changes to confirm that they meet the firm’s technology standards and do not conflict with existing applications or services.

• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image.

• Ensure successful testing, implementation, and transition of solutions to production.

• Scope and design detailed technology solutions to specific business needs.

• Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates.

• Responsible for automating the deployment of applications, patches, hot-fixes and security updates.

• Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues.

• Effectively manage software  life-cycles, providing input into budget preparation.

• Responsible for maintenance and development of Group Policies (GPO).

• Responsible for the definition, development, maintenance, support and documentation of the Windows client image.

• Develop technical standards related to the secure, reliable implementation of new technologies within the Windows client environment.

• Develop and document firm standards for desktop and related technologies in collaboration with the leadership team.

• Manage changes to the production desktop environment.

• Resolve escalated incidents using problem management skills.

• Manage cross-functional team projects to implement new or updated technology.

• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

• Manage and update the physical and virtual (VDI) desktop environments and related images.

• Management and troubleshooting the Horizon View VDI infrastructure (Horizon View, vSphere, vRealize Operations, etc) and related desktops

• Performs maintenance in accordance with Information Technology change management policies

• Provide User Support and other IT staff with documentation and hands-on demonstrations of troubleshooting and integration methods.

Who You Are:

• BA/BS or equivalent work experience.

• 5-7+ years of experience in relevant technology and business skills as detailed above.

• Knowledge of Microsoft Windows desktop Operating Systems.

• Maintenance and development of Group Policies (GPO) and Active Directory.

• Developing or updating Microsoft Windows PowerShell, VB (Visual Basic) script, or other scripting languages.

• Packaging applications and application updates using Flexera AdminStudio or other related technologies.

• Deploying software using enterprise deployment technologies such as Microsoft Endpoint Configuration Manager (MECM, formerly SCCM)

• A thorough understanding of how applications install on Microsoft Windows platforms

• VDI technologies such as VMware Horizon.

• Working knowledge of VMware vCenter.

• Image creation process using MECM

• In depth knowledge of Microsoft Windows Client security configurations and best practices.
   

Additional knowledge in one or more of the following technology areas:

• Updating applications in Citrix XenApp.

• Client Security and encryption solutions such as Microsoft Bitlocker.

• Working knowledge of Anti-Virus technologies.

• Network communication protocols (TCP/IP, HTTP, SSL/TLS).

• A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, system users and others throughout the firm.

• Ability to resolve problems independently in accordance with defined policies and procedures.

• Knowledge of ITIL Service Management principles.

• Ability to multi-task effectively and manage competing priorities.

• Effectively manage projects on-time and in budget, including writing the project charter.

• Ability to develop and document standard operating procedures.

• Experience working in a law firm or other professional services environment.

• Requires rotating on-call for after-hours support and escalations.