Job Description Senior User Support Specialist / User Trainer Location: DC, District of Columbia Date Posted: 8/2/2023 Employment Type: Consulting Recruiter: Matthew Maiello Recruiter Email: matthew.maiello@avidtr.com Job ID: JN -082023-15665 Job Description Senior User Support Specialist / User Trainer Usually reports to Help Desk Supervisor/Senior User Trainer or Application Manager.Assists in setting up and operating end user support program for major applications in support of specific projects.Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.Develops training course outlines and agendas. Establishes training facilities and schedules.May supervise work of teams of user support staff, such as help desk staff.Organizes, prepares, schedules and conducts training sessions.Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc.Audience may include attorneys, paralegals, Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials.Arranges for use of training facilities, for access to appropriate applications, etc.Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff. The specific work for the division will also involve the following; Coordinate with the Front Office and trial teams to identify and stage electronic hybrid meetings and ENRD conference rooms.Prepare trial teams for electronic trials including remote war room setup.Assist trial teams with electronic exhibit processing and creation of trial presentation databases (Trial Director).Maintain network and computing environment in ENRD’s ALS Lab.Provide ad-hoc IT hardware support to division users including Front Office staff at the RFK Main Justice building. This position will require the candidate to be on-call during business hours to be able to assist on-site under short notice (one-hour). This position may require travel to support remote trials. Required: At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.At least one year must be experience with the specific applications being supported.Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.Should be an expert user of word processing, spreadsheet, and email systems.Excellent oral and written communications skills required. Preferred: Supervisor experience helpfulExperience with DOJ office automation environments extremely helpful. Undergraduate degree strongly preferred.Location:This is an On-site position. Located at 4CON Building, 150 M St., NE Washington, DC Apply for this job