Job Description

Application Support Analyst


Des MoinesIowa

Date Posted:


Employment Type:



Joe Wimp

Recruiter Email:

Job ID:

JN -092021-14703

Job Description

AVID Technical Resources is partnering with our client to find a Application Support Analyst for a permanent opportunity in Des Moines, IA. 


Provides tier 1 support to internal and external customers that utilize custom developed and purchased applications. Remote 3 days per week.


Primary Responsibilities:


In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)


·        Promptly respond and resolve support requests for applications built in Microsoft .Net, SharePoint, Dynamics CRM and Globalscape EFT. (daily)

·        Escalate to and collaborate with other support personnel to resolve support issues. (daily)

·        Adheres to existing disciplines in place for application change control processes in order to meet both regulatory and business requirement. (daily)

·        Document system configurations, create user guides, and provide just-in-time training to users (as needed)

·        Other duties as assigned


Education and/or Experience


·        2 year degree in MIS, CIS, Computer Science or equivalent education and/or experience




·        Working knowledge of: Visual Studio, C#, ASP.Net, JavaScript, jQuery, HTML, XML, Microsoft SQL Server, T-SQL, SSMS, SSRS, SSIS, SharePoint, and Dynamics CRM.

·        Knowledge of Banking/Financial Institution regulatory requirements

·        Strong customer service skills

·        Excellent written and oral communication skills


About AVID Technical Resources:


AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.

Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area. This explosive growth has led to a number of awards and recognition. Inc. Magazine recently listed AVID on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US. AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts.


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