IT Support Specialist:
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Provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests. Has frequent interactions with customers, vendors & other analytical & business staff & therefore, must be effective in interpersonal communications and problem solving. Uses a high degree of patience and problem management techniques to solve problems and follow through on resolution with users. Assist with Ticket Queue Management and Access Management Tasks. Assist in research, development, design, architecture, deployment & support of all client facing technologies. Responsible for client-side imaging technologies for all supported software and hardware platforms. Accountable for all software, hardware, and business application support compatibility with current and future technologies. Attends project/product meetings & maintains a current level of knowledge & training in related disciplines. Consults solution base and peers to optimize problem resolution. Adheres to established standards in resolving issues. Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications.
Work hours = 8:00 AM- 5:00 PM EST.
Potential weekend work as part of the regular 40-hour work week.