Job Description

Senior UX Designer


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -092022-15244

Job Description

Job Summary:
Senior Experience Designers are individual contributors working in partnership with other specialists to design and develop useful, usable, and compelling experiences for our external clients and internal employees. They collaborate with cross-functional teams throughout research, design, and development— including generative and evaluative research, visioning, creating user journeys and solution concepts, designing wireframes, mockups, and prototypes, and ongoing measurement.

Essential Functions and Responsibilities:
  • Lead overall design partnership, including concept development, flows, sketches, storyboards, interaction and interface design to clearly articulate ideas and solutions. Collaborate with others to ensure viability and feasibility: 70%
  • Create human-centered experience ecosystems, journey maps, service blueprints, and other key artifacts to ensure purposeful and clear experiences: 20%
  • Lead design efforts, while working closely with internal and external business partners, experience design researchers, and experience design developers to provide leverage and scale from experience design: 10%

Minimum Qualifications:
  • Minimum Education Level: BA/BS or similar
  • Preferred Education Level: MA/MS or similar
  • Design: Graphic Design, Interaction Design, Industrial Design, Human-Computer Interaction, Information Science, Cognitive Science, Cultural Anthropology, Psychology, Behavioral Economics, a related field, or equivalent practical experience
  • Minimum Years of Experience: 4
  • Preferred Years of Experience: 5-7
  • Experience design research, strategy, service design, interaction design, and/or interface design — ideally in a large enterprise, preferably B2B. Experience in Insurance and/or other Financial Services is a plus

Skilled in leading and executing design from discovery to launch and beyond, utilizing Service Design (SD), Client/Customer Experience (CX), Employee Experiencde (EX), User Experience/Interface (UX/UI), and more. Skilled communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization. Proven track record of creating experience and service design maps, journeys, concept sketches and storyboards, interaction designs and screen flows, visual designs, and prototypes. Experienced working with designers, product owners, developers, and business stakeholders to define experience design goals and metrics, and to prioritize design opportunities in a fast-paced, rapidly-changing environment. Seasoned knowledge and practical experience in application design, in a team environment, while either working autonomously or collaboratively on complex and ambiguous endeavors. Ability to translate complex information into clear, easy-to-understand experiences and interfaces. Good visual design sensibility that balances aesthetics with functionality. Proficient in a diverse set of design tools (e.g. Adobe XD, Sketch, Figma, and others). Ability to create and develop a common design language across a Design System that can be used seamlessly across the enterprise by identifying similar and different use cases. Good problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms, devices and contexts. Good creative direction and visual communication skills to solicit and accept feedback, weigh input and priorities, and take part in constructive dialogue to contribute to and resolve healthy debates. Practices Servant Leadership and sets a strong example for the team and organization.
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