Job Description

Desktop Support Engineer - Los Angeles (99% Remote)



Date Posted:


Employment Type:



John Kang

Recruiter Email:

Job ID:

JN -092022-15252

Job Description

AVID Technical Resources is seeking a Hybrid (99% Remote) Desktop Support Engineer to provide technical expertise and engineered solutions for the desktop endpoint environments of their Health Care client in Los Angeles.

Role & Responsibilities
  • Desktop architecture, design, build, management and support of the desktop infrastructure. This includes but is not limited to the following technologies:
    • Windows OS, In-Place Upgrades, Macintosh OS, Linux OS, networking concepts, programming concepts and paradigms, PowerShell and Bash scripts and scripting, printing, hardware, patching, security remediation, application deployments, anti-virus, full-disk encryption, desktop virtualization and endpoint management software like InTune/Azure, JAMF, SCCM, etc. 
  • Responsible for TSD project deliverables and execution of TSD resources.  
  • Manage Active Directory and Azure/InTune desktop policies for ClinNet (Kiosks) and Enterprise endpoints.
  • Ensure that policies, standards, standard operating procedures and how-to documents are developed.  
  • Ensure endpoints follow standard security guidelines and safeguards.  
  • Communicate effectively, both verbally and written to clients and peers.
  • Effectively apply escalation process within the guidelines of the TSD SLA.
  • Resolve incidents and service requests in a timely manner.
  • Participate in after-hours on-call support.
  1. Ability to monitor and report on statuses of endpoints utilizing SCCM/MECM
  2. Understanding of Networking and Active Directory
  3. Advanced knowledge of Microsoft Windows 10, Mac OS, InTune, SCCM/MECM, JAMF, and other endpoint management solutions
  4. Advanced knowledge of ISS Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA)
  5. Understanding of project plans, presentations, procedures, diagrams and other technical documentation
  6. Understanding of Networking protocols and standards: DNS, DHCP, WINS and TCP/IP, etc.
  7. Ability to work independently with minimal supervision as well as in a team environment 
  8. Ability to follow escalation procedure within the TSD Team and under the ISS umbrella
  9. Establish standards and procedures for best practices, enabling commitments to established SLA’s.10. Ability to research and test new technologies and processes
  10. Demonstrate ability to develop creative solutions to complex problems
  11. Understanding of various Desktop Management Systems such as anti-virus software, patch management, full disk encryption, SSO/Tap-Badge software and software delivery
  12. Ability to prioritize, organize, and execute work assignments 
  13. Ability to communicate the status of various systems to management and/or support personnel 
  14. Ability to skillfully react to a fluid and constantly changing work environment.
  15. Ability to train, delegate and review the work of staff members.
  16. Advanced knowledge of ticketing systems (ServiceNow)
  17. Strong technical abilities with excellent communication and interpersonal skills
  18. Advanced knowledge of cloud computing (Azure, InTune, Auto-Pilot, Box, OneDrive)
  19. Advanced knowledge of standard desktop imaging and upgrade procedures; SCCM/MECM (+MDT), OSD, PXE, Thin vs Thick images
  20. Advanced knowledge of VPN remote software and RDP setup.
  21. Advanced knowledge of Windows and Citrix based printing
  22. Understand ITIL overview and tier structure support using ticket tracking system
  23. Advanced knowledge of Apple OSX and iOS operating systems and platforms
  24. Advanced knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, Azure)
  25. Advanced knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, FireEye, Windows Defender, Windows BitLocker, Checkpoint Encryption and USB Whitelisting)
  26. Must have a valid driver license and have reliable transportation

About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here
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