Job Description

Cloud Operations Specialist 559

Location:

BostonMassachusetts

Date Posted:

9/21/2022

Employment Type:

Consulting

Recruiter:

Mohamed Barami

Recruiter Email:

mo.barami@avidtr.com

Job ID:

JN -092022-15257

Job Description

Cloud Operations Specialist 559

Department: Cloud Administration
Job Summary: The Cloud Operations Specialist will work under our Cloud Activations team and within the larger Cloud Administration Department, is responsible for handling the initial implementation of all products and services we offer to our customers. This position requires an energetic, detail-oriented individual that can follow process documents and demonstrate innovation for process improvement. Someone who can thrive with minimal supervision, as well as adapt and excel in team-related initiatives. Customer Service skills are a necessity in order to effectively communicate with internal teams and customers.

Essential Duties and Responsibilities:  (other duties may be assigned at management’s discretion)
  • Perform customer environment setups and configurations for various products
  • Establish integration between respective products
  • Perform customer environment test refreshes
  • Assist with customer projects as requested
  • Exhibit leadership characteristics
General Duties and Responsibilities:  (other duties may be assigned at management’s discretion)
  • Complete assigned tasks timely and with quality, meeting established service level agreements
  • Rely on instructions, pre-established guidelines, policies, and procedures to perform job functions
  • Maintain record of customer environment details
  • Collaborate with internal teams and/or take lead on process documentation, projects, and tooling
  Qualifications/Skills:
  • Ability to navigate within Microsoft Windows-based operating systems and perform various tasks
  • Familiar with running SQL scripts in Microsoft SQL Server Management Studio
  • Additional familiarity with Microsoft Active Directory
  • Proficient in Microsoft’s Office suite of products
  • Basic PC and Server hardware knowledge and familiarity
  • Candidates should hold at least 1 year education and/or work experience in information technology
  • Technical aptitude – ability to quickly grasp and understand system functionality and architecture at a technical level
  • Basic understanding – or more – of Microsoft PowerShell is a plus
  Interpersonal Skills:
  • Exceptional work ethic
  • Exceptional follow-up skills
  • Detail-oriented
  • Energetic and motivated
  • Strong problem solving skills
  • Self-reliant – ability to work independently with minimal supervision
  • Ability to multi-task and work in a fast paced, dynamic, client driven environment
  • Ability to work through conflicting priorities and tight deadlines
  • Comfortable working in an environment in which business processes, tools, etc… are continually evolving
  Education/Certification/License:
  • Bachelor’s degree in Engineering, Computer Science or related Information Technology Experience preferred
Travel Requirement:
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