| Ability to produce an appropriate quantity of work in a timely, consistent matter. Skills to concentrate on monitoring the accuracy of work without getting bogged down in unnecessary detail. |
| Demonstrates skills to teach patients through breaking down moderately complex concepts / policies in an understandable way. For example, explaining insurance policies/issues that may arise |
| Interpersonal skills to develop working positive relationships with patients, team members, and cross-functionally. Actively cooperates and supports the work of others to get a job done. |
| Demonstrates ability to apply reasoning skills to evaluate issues and identify a potential solution. Acquiring analytical abilities to weigh alternative solutions against objectives. |
| Ability to perform all commonly applicable functions in word processing and spreadsheet software. |
| Basic knowledge of Insurance Plans and sites to gather information for patients and then share information with clients |
| Working knowledge of medical center to perform essential functions efficiently and effectively. |
| Demonstrates knowledge of concierge services and relevant medical center and UC policies. Acquiring knowledge of relevant federal, state and local regulations. Ability to follow processes to maintain compliance. |
| Knowledge of cash collection and daily closing drawers |
| Proficient in Apex to scope of job. Ability to register patients, check patients in for appointments. |