Job Description

Field Support Technician

Location:

San FranciscoCalifornia

Date Posted:

10/9/2018

Employment Type:

Consulting

Recruiter:

Anna Wu

Recruiter Email:

anna.wu@avidtr.com

Job ID:

JN -102018-12664

Job Description

Requirements:
  • This is a mid-level support position for problem resolution, and providing technical recommendations for more complex problems.  
  • Incumbent participates in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console, MS System Configuration Manager, and Tivoli Endpoint Manager (Big Fix).  Incumbent is responsible for the resolution of technical issues concerning desktop computers, laptops,communication devices, printers, and other peripherals. 
  • Incumbent will provide software support and user training on applications for computers,communication devices (iPad, iPhone, Android), and printers. 
  • Incumbent will document in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
  • The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote and onsite customer support. 
  • Exercise sound judgment and prioritization and reorganization of customer requests. 
  • Incumbent must be flexible with scheduling and willing to work nights and weekends.
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