-High school diploma and two years of customer service experience, or combination of
education and relevant experience.
-Strong verbal and written communication skills. Previous customer facing role/call center
experience is a plus. Must demonstrate a high degree of professionalism in their work and
ability to interact successfully with a wide variety of internal and external customers.
-General understanding of cash handling and reconciliation is desired. Previous
banking/accounting experience is also a plus.
-Good computer skills and strong attention to detail.
Integrity and the ability to work with highly confidential material is a must.
-Ability to start and persist with specific courses of action while exhibiting high motivation
and a sense of urgency. Excellent follow-through, tact, integrity, ability to multi-task, and
manage confidential information are a must.
-Demonstrate solid retention of information to identify, implement and
complete any necessary solutions within department policy.