Job Description

Program and Change Management Lead


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -102021-14738

Job Description

Responsibilities Include:

  • Responsible for leading large-scale project team that spans multiple levels and departments across the enterprise, including global and regional team members
  • Ensure that projects are on track and that project resources are utilized efficiently and effectively. Continuously communicate the project status and ensure alignment with interdependent processes
  • Build and own a strong program/project plan to align the team and organization on the timeline, milestones, key deliverables and associated owners; ensure transparency of progress to resolve issues as they arise
  • Ensure best practices are leveraged for execution including deliverables and artifacts across all programs in portfolio
  • Build strong relationships with program sponsors and act as a trusted advisor
  • Facilitate, coordinate, and arbitrate cross-functional dependencies and issue resolution across key
  • stakeholders, including Senior Management
  • Provide coaching and direction to the project team by prioritizing focus areas, defining deliverables and ensuring
  • measurable results. Drive day to day delivery of team priorities, while also maintaining a big-picture strategic
  • perspective.
  • Interact effectively with all levels of the organization; develop strong working relationships with key stakeholders.
  • Build and own a change management strategy and plan that incorporates artifacts from the ADKAR playbook
  • and drives appropriate adoption

Qualifications/ Experience:

  • 10+ years of experience in program management, project management, and change management roles with successful track record of leading large-scale programs over multi-year time frames

  • Bachelor’s degree: MS or MBA a strong plus

  • Program management qualifications (e.g., PMP certification)

  • Change Management qualifications (e.g., ADKAR certification)

  • Experience operating within a structured PMO environment and building out new approaches, artifacts, and strategies to improve program implementation

  • Experience with driving large enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent

  • Experience with regulatory or environmental projects

  • Experience working with global teams


  • Knowledge of standard documentation tools (e.g., Excel, PowerPoint) and able to learn and adapt effectively to new operational tools

  • Strong communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization – Executives to front line employees

  • Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)

  • Strong networking and influencing skills, especially in terms of navigating Client organization to coordinate across a large and varied set of stakeholders

  • Ability to quickly develop understanding of new operating model concepts and drive change

  • Strong attention to detail – systematic and strategic thinker who can foresee long term implication and

    challenges in implementing change through the PMO

  • Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders’ perspectives;

    not deterred by executive opposition.

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