Job Description

Help Desk Consultant


Palo AltoCalifornia

Date Posted:


Employment Type:



Joshua Kasim

Recruiter Email:

Job ID:

JN -112018-12809

Job Description

  • Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
  • Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
  • Investigate and test new tools, systems, techniques, and software products. 
  • Provide technical guidance and training; may guide other staff. 
  • Work on projects requiring expertise and creativity in analysis and deployment of technology.
  • May perform routine server administration.
  • Previous experience with phone/call center support desired.
  • Strong customer service, communication and interpersonal skills.
  • Ability to provide excellent client service. 
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
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