Job Description

IT Support Technician


San FranciscoCalifornia

Date Posted:


Employment Type:



Anna Wu

Recruiter Email:

Job ID:

JN -112019-13753

Job Description

  • Experience with system administration and appropriate tools such as Microsoft ADUC (Active Directory) console, MS System Configuration Manager, and Tivoli Endpoint Manager (Big Fix).  
  • Proficient judgment will be required in problem resolution and training end-users. 
  • Responsible for maintaining secure and confidential information and must be familiar with specific IT technical policies.  
  • Responsible for the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals. 
  • Provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers.
  • Excellent experience in documentation detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.  
  • Proficiency; high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote and onsite customer support.
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