Job Description

ServiceNow Developer/Admin

Location:

BostonMassachusetts

Date Posted:

12/9/2020

Employment Type:

Consulting

Recruiter:

Christopher Stile

Recruiter Email:

christopher.stile@avidtr.com

Job ID:

JN -122020-14265

Job Description

Client is seeking a ServiceNow Developer/Administrator to join as a core team member of the ServiceNow team within the IT division. The ServiceNow Developer/Administrator will be responsible for core system configuration, gathering and documenting requirements, and development on the ServiceNow platform.

Responsibilities will include:
  • Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of ServiceNow. Focus will be on the CSM application and integrations.
  • Developing workflow customizations.
  • Performing ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
  • Developing clear and concise technical & process documentation
  • Communicating ServiceNow process, operations and capability information to all levels of management effectively.
  • Maintaining the integrity of the ServiceNow tool across production and non-production environments
  • Understanding new ServiceNow features and unused module functionality to drive platform expansion and adoption
  • Reviewing Stories, ensure requirements are clearly understood and aligned to program guiding principles
  • Work with users to identify and refine business requirements and workflows
  • Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
  • Support the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for HR Service Delivery users
Qualifications:
  • Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Customer Service Management, core ITSM (Change, Incident, Request), Portal, Performance Analytics, and APIs.
  • CSM and API experience is required for this role.
  • Ability to be flexible, adaptable and learn new concepts quickly
  • Demonstrated understanding of customer service processes, operations and procedures
  • Familiarity with Agile (Scrum) and Waterfall project management methodologies
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