REQUIREMENTS
●       Good communication and interpersonal skills.

●       Ability to provide excellent client service.

●       Ability to apply diagnostic techniques for problem troubleshooting.

●       Ability to apply information technology standard methodologies, including security (information security or physical security, such as asset management) to problem resolution and troubleshooting.

●       Familiarity with ITSM Ticketing systems like ServiceNow, Remedy, or ZenDesk.

●       Familiarity with remote desktop tools.