Manager, Network Operations & UC Services

A prestigious, well-established organization in the Greater Boston area is seeking a Manager, Network Operations & UC Engineering Services — a hands-on "player-coach" leadership role overseeing enterprise communications and edge networking during a period of major transformation.

You'll act as strategic right hand to the Director of Network Services, initially providing hands-on oversight and mentorship for the Voice Services team following a move to a modern Unified Communications platform, then leading the convergence of the Voice Services and Network Operations teams into one unified engineering organization.

What you'll own:

• Enterprise UC architecture supporting 6,000+ endpoints and high-volume call/emergency-response systems (Cisco CUCM, Unity, CUBE, WebEx Calling/Hybrid)
• SIP trunking, carrier relationships, and call routing
• A multi-site edge network spanning 5 locations — 800+ switching devices and 4,300+ wireless access points
• Mentorship and cross-skilling of a newly merged voice + network engineering team

What you bring:

• 8–10+ years in network/UC engineering, including 5+ years leading teams
• Expert-level Cisco UC (CUCM, WebEx, CUBE, SIP/VoIP) knowledge
• Strong enterprise networking fundamentals (routing/switching, QoS, wireless)
• A track record leading teams through change, mergers, or modernization
• Bachelor's degree in CS, IT, or related field

Nice to have: large multi-site enterprise experience, E911/Kari's Law compliance exposure, Extreme Networks or Aruba wireless experience, contact center platform experience.