Endpoint Support Engineer

This position combines endpoint engineering, desktop support, device management, application deployment, and lab/studio technology support. A major focus will be transitioning devices from legacy management platforms into standardized enterprise endpoint management, security, and software delivery environments.

The ideal candidate will be comfortable working directly with users while also handling the technical administration behind the scenes. This could include troubleshooting a faculty member's workstation, deploying applications through endpoint management platforms, resolving device enrollment issues, supporting specialized software licensing, or preparing a lab for an upcoming class or production.

This is a highly hands-on role requiring strong independent judgment, technical troubleshooting skills, and the ability to operate effectively in a fast-paced campus environment.

Required Qualifications

• 3+ years of experience in endpoint administration, desktop engineering, systems support, or advanced technical support.
• Hands-on experience supporting both macOS and Windows environments.
• Experience administering Jamf Pro, including policies, configuration profiles, smart groups, enrollment, Self Service, and application deployment.
• Experience with Microsoft Intune, including Windows Autopilot, configuration/compliance policies, and Win32 application deployment.
• Strong macOS troubleshooting experience, including permissions, security/privacy settings, remote management, and operating system upgrades.
• Experience supporting specialized software in a lab, studio, educational, creative, or similarly complex environment.
• Experience with Apple Business Manager or Apple School Manager and Automated Device Enrollment.
• Scripting experience using Bash/zsh and/or PowerShell.
• Working knowledge of networking fundamentals, including DNS, DHCP, VLANs, wireless, and firewall connectivity.
• Experience working with an ITSM platform such as ServiceNow.
• Strong verbal and written communication skills.
• Ability to work effectively with technical and non-technical users.
• Ability to work onsite in New York City five days per week.
• Ability to travel between nearby campus or departmental locations as required.
• Ability to lift equipment weighing up to approximately 40 lbs and work in areas requiring standing, bending, or working underneath desks.

• Jamf certification such as JCA or JCE.
• Microsoft Endpoint Administrator certification such as MD-102.
• Apple-related technical certification such as ACSP.
• Experience supporting professional creative, audio, video, design, or production applications.
• Experience with Adobe Creative Cloud administration and application packaging.
• Experience supporting professional audio/video equipment and related peripherals.
• Familiarity with audio interfaces, MIDI devices, video capture, network-based media technology, or live production environments.
• Experience with Microsoft Defender for Endpoint and Microsoft Entra ID.
• Experience with Conditional Access policies.
• Experience participating in endpoint management migrations, tenant consolidations, or technology transitions.
• Previous experience supporting IT within a higher education environment.