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Working in the IT recruiting industry, technical recruiters are bound to face the near inevitable.  You discover resumes of the most talented candidates with the near perfect background and experience and reach for the phone.  You begin to explain why you are calling, talking about a potential IT job, when the person on the other end begins to speak, but you cannot understand them.  What do you do?

Be Patient

If it’s hard for IT recruiters to understand the candidate, chances are, candidates are having difficulty understanding the recruiters as well.  Speak slowly and clearly by carefully enunciating words.  It’s also important to avoid mumbling and rushing through sentences.  After prospective candidates have spoken, IT headhunters should reiterate what they have heard.  It might seem rude or annoying during the first few times, but it is best if both parties know the game plan.

Be Specific

Avoid colloquial phrases and abbreviations whenever possible, as this might add to the confusion.  Be mindful of cultural differences and time zones as well.  When technical recruiting companies plan to meet with clients or schedule phone calls, send an appointment reminder and meeting agenda if necessary.

Follow Up

The key to communicating when there is a language barrier is not just following up, but having multiple sources of contact within IT staffing agencies.  Sending a follow up email to recap your discussion and plans may just be important as the initial communication.  If there is any misunderstanding, the client or the technical recruiter can address it immediately.  Also, some candidates might prefer to be contacted through email versus phone or vice versa.

At first it might troublesome for an IT recruiter to discuss business when there is an impediment such as language and accents.  The more you do it, the easier it should become!  With the advances in technology and a degree of patience, hardships such as communication will eventually be eliminated.