IT Writer and Communications Specialist

In this role, you’ll be the key storyteller and strategist, helping guide thousands of users through system rollouts, technology upgrades, and process changes. You’ll shape messaging that not only informs—but inspires action and builds confidence.

If you're someone who thrives at the intersection of tech, people, and communication, this is a chance to make a meaningful impact.

What You’ll Do
Lead Change Communications

• Build strategic communication plans for technology rollouts and organizational changes
• Create targeted messaging for different audiences—explaining what’s changing, why, and what they need to do
• Manage multi-channel campaigns across email, intranet, digital signage, and more

• Work closely with project and technical teams to understand key updates
• Turn complex technical info into accessible, user-friendly content
• Write clear and concise resources: quick guides, FAQs, help articles, training materials

• Collaborate with IT teams, project managers, and support staff to align messaging
• Participate in planning meetings to anticipate user needs and communication challenges
• Coordinate efforts with other departments to maintain consistent, effective messaging

• Track user feedback and engagement to refine communication strategies
• Stay current on trends in change management and digital communication
• Experiment with new tools—including AI-driven platforms—to improve outcomes

• Solid experience in marketing, communications, or user-focused writing (especially in IT or tech settings)
• Excellent writing and editing skills, with a knack for simplifying complex topics
• Strong collaboration skills with both technical and non-technical stakeholders
• Comfort working in a fast-paced, project-driven environment
• Proficiency in Microsoft Office 365 (Teams, SharePoint, Word, Excel, Outlook)

• Experience supporting change communications or digital transformation projects
• Familiarity with CMS and email marketing tools (WordPress, Mailchimp, etc.)
• Understanding of user experience (UX) and accessibility principles
• Ability to create multimedia content (videos, graphics, interactive materials)
• Background in higher ed, enterprise IT, or other complex organizational environments

• Curiosity about AI-powered tools for writing and engagement
• A strategic mindset paired with a hands-on, get-it-done attitude
• A track record of helping people feel supported and informed during times of change