Who do Desktop Support Technicians or Analysts report to? Desktop Support Technicians usually report to a Help Desk Support Manager or a Service Desk Manager or a Director of Infrastructure Support.
What does Desktop Support do? A Desktop Support Technician or Analyst will usually provide technical support for end users, either remotely or in-person. This may include hardware support, software support and installation, setting up new workstations, connecting computers to the network, updates, and upgrades. A Desktop Support role will require at least some relevant education. This could be a CompTIA A+ certification, a Bachelor’s degree, or an Associate’s degree. A Desktop Support role may require some experience, especially for the higher tier roles. However, these roles can be more entry level and require very little or no experience.
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