Desktop Support Technician, San Francisco, CA

Requirements

-Technical Expertise

• Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
• Experience with mobile device operating systems, including iOS and Android.
• Strong research and analytical skills, with experience in troubleshooting and resolving complex technical issues.
• Apply a deep understanding of IT architecture and security best practices to provide high-level technical consultation.

-Consultative Skills

• Excellent problem-solving, communication, and customer care skills, with the ability to work independently and collaboratively as part of a team.
• Ability to work independently and collaboratively as part of a team

-Security, Compliance, and Tool Proficiency:

• Experience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar. 
• Administer and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery.
• Support and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.
• Manage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.