Communications Specialist

We are partnering with a leading organization to hire a Communications Specialist – Service Experience for a 12-month contract opportunity. This hybrid role is ideal for a strong communicator who can translate complex operational and technical information into clear, user-centered messaging that improves service adoption and overall user experience.

This position blends communications, knowledge management, customer experience, and service content strategy, supporting both internal operations and end-user service delivery.

Required Qualifications

• Proven experience in communications, content strategy, technical writing, or knowledge management
• Exceptional writing, editing, and proofreading skills
• Ability to simplify complex service, process, or technical information
• Strong stakeholder management and cross-functional collaboration skills
• Experience with self-service environments, help centers, or knowledge portals preferred
• Comfortable using AI tools for content support and refinement
• Proficiency with Microsoft 365, SharePoint, Teams, and collaborative workflows
• Strong focus on user experience, clarity, accessibility, and consistency

• Service-minded communicator
• Strong editor with excellent judgment
• Experience with knowledge articles and service documentation
• Highly organized and audience-focused
• Comfortable working across technical and non-technical teams