IT Writer and Communications Specialist

The ideal candidate will be an exceptional writer who can take complex technical information and turn it into clear, engaging communications that help employees understand and successfully adopt new technologies, systems, and processes.

This role will be heavily involved in developing communication strategies, creating content for multiple channels, supporting technology implementations, and helping stakeholders navigate organizational change.

Required Qualifications

• Significant experience in communications, marketing, technical writing, or a related field.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical information into clear, audience-appropriate messaging.
• Strong technical aptitude and ability to quickly learn new systems and processes.
• Experience collaborating with technical teams, project managers, business stakeholders, and leadership.
• Experience supporting organizational or technology change initiatives.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and ability to work independently.

• Experience with change management methodologies or IT service management.
• Familiarity with ITIL processes.
• Experience with content management systems and email marketing platforms.
• Knowledge of UX and user-centered design principles.
• Experience developing multimedia or interactive content.
• Understanding of web accessibility and inclusive design.
• Experience analyzing communication effectiveness and user engagement.
• Experience working within a large, complex organization.