Patient Specialist, Oakland, CA

Requirements

Patient Navigation & Family Support:

• Serve as the primary liaison for families throughout the TBI recovery process.
• Provide emotional support, education, and resource navigation tailored to individual patient needs.
• Facilitate care transitions between inpatient, outpatient, and community-based services.
• Support school reintegration and long-term adaptation to daily life post-TBI.

• Design and implement program components in collaboration with trauma leadership.
• Develop and maintain collaborative partnerships across healthcare and external organizations.
• Coordinate multidisciplinary team efforts to ensure integrated care pathways.
• Contribute to trauma program strategy with a focus on survivorship and recovery outcomes.

• Develop and manage project plans, charters, budgets, and status reports.
• Track deliverables, risks, resource needs, and interdependencies across workstreams.
• Prepare presentation materials, facilitate meetings, and document outcomes.
• Maintain confidentiality and integrity in all aspects of project documentation.

• Assist in creating educational curricula for staff and families.
• Deliver trainings to internal stakeholders and external partners.
• Act as a content expert in TBI recovery and survivorship navigation.
• Quality Improvement & Community Engagement
• Participate in trauma-focused process improvement initiatives.
• Support evening and weekend community events as needed.
• Lead or contribute to data collection and outcome reporting activities.

• Flexible schedule availability (occasional evenings/weekends).
• Active participation in trauma program evaluation and reporting.
• Other duties as assigned to support trauma program excellence.