Enrollment Contact Rep

This is a customer-facing role ideal for candidates with strong phone presence, customer service experience, and the ability to thrive in a fast-paced, metrics-driven environment. College students and early-career professionals are encouraged to apply.

Required Qualifications

• Prior customer service, front-desk, or call center experience
• Strong phone etiquette and verbal communication skills
• Comfortable handling high call volumes in a metrics-driven environment
• Ability to multitask and navigate multiple systems and databases
• Experience with Microsoft Office and general office applications
• Strong interpersonal skills and a positive, professional demeanor
• Reliable transportation for in-person training in Dedham, MA
• Ability to transition to remote work after training

• Experience in higher education administration or student services
• Prior call center or contact center experience
• Experience supporting students, adult learners, or front-facing service roles
• College students and recent graduates welcome