Desktop Support Technician, San Francisco, CA

Requirements and Description

• Responsible to provide desktop support to end-users.
• Proficiency with support calls, as they may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations.
• Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB).
• Communicates technical concepts effectively in both written and oral.
• Applies advanced technical knowledge as well as application access to resolve application problems.
• Acts as a mentor to junior level staff and be called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met.
• Must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.