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We are looking for a Software Support Analyst. This position will be hired at either a Level I (one) or Level II (two) depending on experience.
The Software Support Analyst I is responsible for the design, development, testing, deployment, and support of Microsoft Dynamics 365 solutions through collaboration with the development team and relevant business stakeholders.
The Software Support Analyst II will additionally partner with business specialist to support in-depth troubleshooting and implement features and functionalities.
Primary Functions and/or Responsibilities:
Software Support Analyst II:
·Four-year college degree in a related field preferred OR an equivalent combination of education and experience
·Four-year degree in Computer Science, Software Engineering preferred or 2-4 years of experience
·At least three years of Application Development experience required
·Experience with – and/or the ability to learn – technologies within the Microsoft Dynamics ecosystem such as Xrm TypeScript, PowerAutomate, PowerBI, PowerApps, PowerApps/CRM Portals
·Microsoft SQL Server
·Microsoft Dynamics 365 CRM installation, upgrade and maintenance (preferred)
·Microsoft PowerApps, PowerAutomate and PowerBI (preferred)
·Microsoft Visual Studio
Specific Skills, Knowledge & Abilities:
·Ability to understand when to use Microsoft Dynamics CRM native features and when to use custom development
·Ability to design, configure and deploy Dynamics CRM solutions based on native features
·Ability to design, configure and deploy Dynamics CRM solutions based on complex solutions with multiple customizations, plugins, and integrations
·Ability to build workflows, configure custom actions, business process flows and complex fields